We want you to be fully satisfied with every order you place from us. If you are unsatisfied with any item you have purchased, you may choose to return the item(s) and request a full refund within 7 days from the date of our delivery.
Please note the following on our refund policy:
- We’ll refund the payment method that you paid minus shipping and credit card handling fee of 3.5%. When refunds are processed on our end, your payment provider will retain their 3.5% in transaction fees. This fee will be borne by the customer to process the refund.
Please note the following requirements to our return policy:
- Returned item(s) must be new and unused.
- Returned items must have labels and tags still on and be returned in original packaging.
- Returned items must be unopened, and any seal must be intact.
- Send an email to firstname.lastname@example.org within 7 days from the date of our delivery to inform us that you wish to return the item(s) quoting your order number.
- Do not ship the item(s) back to us unless our customer service has requested you to do so via email confirmation.
- Gifts/items received with the purchase must also be returned in original condition.
- You are to ship or deliver the item(s) back to our office at your own cost. We are not liable for any damage or loss during shipping.
- Have the proof of purchase ready for verification.
- Once we receive your item(s), we will perform a final quality check to determine if your return is valid.
- If a return is valid, we will refund you the purchase price minus any shipping and credit card handling charges of 3.5% within 7 days.
- If the return is not valid, we will contact you immediately and ship the item(s) back to you at your original order shipping address.
WRONG ITEM SHIPPED/ DAMAGED GOODS
If you received the wrong item(s) or found any damage, please contact us immediately via email@example.com Or call +65 65382972